Frequently Asked Questions about MD Integrations white-label telehealth

Yes, you can either create your own custom integration or use our off the shelf white labeled solution for patient intake and messaging for an ultra-fast startup with minimal coding.

We do not disclose this information to ensure privacy. We are an industry leader in powering direct to consumer telehealth with partner companies ranging from brand new startups to enterprise level companies.

MD Integrations is happy to accept and facilitate working with your health insurance for payment of consults and prescription medications.

MD Integrations is a physician-led white label telehealth company that powers branded virtual care experiences for consumer health and wellness brands. We provide a secure, compliant telemedicine API and infrastructure that helps companies launch and scale virtual care services, while keeping doctors, patients, and outcomes at the center.

On average it takes 7 days to integrate with MDI. Integration times depend on a few factors like whether you use the white label apps, how deep you integrate our APIs into your flow and on your specific offerings and requirements.

Our clinical network includes Primary Care, Dermatology, Pediatrics, OB/GYN (Women's Health), Allergy/Immunology, Weight Loss, Urgent Care, Family Medicine, Internal Medicine, Emergency Medicine, and the network is continually growing.

Yes! You can customize the colors and branding of our white label apps in a few different ways. You can also use our APIs to build your own custom experience, completely tailored to your needs.

We have a few different partners that integrate MD Integrations seamlessly on eCommerce platforms like Shopify and WooCommerce. As long as the platform supports any type of interaction with external APIs, MD Integrations will probably work well with it.

MD Integrations has industry leading security practices, as well as being SOC2, HIPAA, LegitScript and ISO compliant. That all means your data is safe, secure and encrypted on our servers. While some compliance requirements apply, your company ultimately owns the patient data stored with us.

We understand different businesses have different needs, and our pricing structure will try to match that. After a demo session, we will work with you to understand the business needs and offer fair and competitive pricing. Rest assured, we have built a platform that is efficient and fast so we can keep our pricing down and tailored to specific needs.

Our system is programmed to reassign cases after 4 hours, which means our turnaround times are even faster.

Our proprietary software we’ve created is HIPAA certified and SOC2 certified.

We do not prescribe controlled substances.

Your company will contract with our national PC network, saving you a tremendous amount of time and money.

Yes!  Our system is programmed so that follow up visits return to the same doctor.

MD Integrations operates 24/7/365. Our nationwide network of licensed providers ensures round-the-clock care, every day of the year.

We are hypersensitive to abandonment and craft your work flows to ensure we get the medical information we need while not creating abandonment for your customers. When you contract with MD Integrations, you’re working directly with the doctors who can effectuate the work. No middle men, no sales people, no empty promises.

We’re not just a vendor, we’re your physician-first thought partner. Our platform is built with deep clinical experience, modern healthcare infrastructure, and a focus on outcomes. When you work with MD Integrations, you’re choosing a partner that understands how to scale safe, compliant, and patient-centered care.

Unlike generic platforms, MD Integrations was built by physicians with a focus on clinical quality, compliance, and flexibility. We offer a robust telemedicine API, a customizable white label experience, and hands-on partnership to help you scale care responsibly.

No. We provide access to a national network of licensed providers and handle clinical oversight, including physician licensing, credentialing, and supervision, so you can focus on building your brand and experience.

Yes. Our platform is fully optimized for asynchronous care workflows, allowing patients to complete visits on their own time while ensuring timely, compliant clinical review and response.

Yes. We support integrated e-prescribing and can help you connect to pharmacy partners for fulfillment, whether you're offering branded products, generics, or subscription-based treatment plans.

We maintain full HIPAA, SOC 2, LegitScript, and ISO compliance and work closely with your legal or compliance teams to ensure your care model and workflows meet regulatory requirements across all 50 states.

Yes. Our provider network covers all 50 U.S. states, enabling brands to offer nationwide white-label telehealth services with consistent quality and fast turnaround times.